Get in Touch With Us

If you need to contact the Betting Not On Gamstop team, this page explains what we can help with, what to include in your message and, just as importantly, which problems we cannot resolve. We are an independent publisher that researches and reviews betting sites, not a bookmaker, so we cannot access or change anyone's betting account.

What we can help with

Most messages we receive fall into one of the categories below. Choosing the right one in your subject line helps us reply faster.

• Corrections: if a bonus, payment method or term on our pages looks out of date or wrong, tell us. Offers change often, so please say which page and which statement you mean, and where you saw the newer information.
• Questions about our content: unsure what a wagering requirement, minimum qualifying odds or a source-of-funds check means? Ask, and we will point you to the relevant guide.
• Feedback and topic suggestions: tell us which markets, bet types or payment questions you would like covered.
• Editorial and partnership enquiries: introduce your organisation and what you have in mind. Please note that commercial relationships do not decide how sites are ranked, and a commission cannot buy a position.
• Concerns about a listed site: if you have information about a bookmaker we feature, such as changed terms, we will review it. Please send what you can verify.

What to include in your message

1. A clear subject line, such as "Correction: bonus terms" or "Question about withdrawals".
2. The page address or title you are writing about.
3. The date you saw the information, as terms are time-sensitive. Our research was last fact-checked on 1 October 2026.
4. Screenshots or links to the official terms, where relevant.
5. Never send passwords, full card numbers or identity documents. We will never ask for them.

What we cannot do

We do not operate any of the betting sites we review, so we cannot help with the following:

• Unlocking, reopening or closing a betting account.
• Chasing a delayed withdrawal or reversing a bet or bonus decision.
• Resolving a dispute with a bookmaker on your behalf.
• Giving legal, financial or personalised betting advice, or tips that promise a result.

For account problems, start with the bookmaker's own customer support and its complaints procedure. Keep copies of your messages, bet history and any verification requests. If the operator holds a licence, its licensing body or an approved dispute service may be an option, so check the site's terms to see which applies. Overseas licences do not carry the same protections as the UK Gambling Commission, which is something to weigh up before you deposit.

If gambling is causing you harm

If betting is affecting your finances, relationships or wellbeing, please stop and talk to someone. Gambling should never be treated as a source of income or a way to solve money worries.

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133, plus online chat.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain. Sites outside the scheme will not apply your exclusion, so think carefully if you have chosen to exclude yourself.
• Tools you can use now: deposit and loss limits, time-outs and gambling blocking software on your devices.

Our guide to trusted non GamStop casinos in the UK explains more about licensing, protections and the risks involved. You must be 18 or over to gamble.

What happens after you write to us

A member of the team reads each message. We do not use automated replies in place of an answer. We aim to respond within a few working days, though busy periods can take longer. If you report an error, we check it against the official source, and update the page if it is confirmed. We cannot always reply to every suggestion, but we do read them all.

A note on accuracy

We distinguish between confirmed information, bookmaker advertising and questions that remain unresolved. Bonus figures shown on our pages are the operators' advertised offers, and the terms attached, such as wagering, time limits and caps, can change. Always read the current terms on the bookmaker's site before you sign up. Reader reports help us keep things right, so thank you for taking the time to write.